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Stayhub Advantage

About Stayhub

At Stayhub, we are more than just an Airbnb management company; we are the dedicated point of contact for thousands of travellers and visitors every year. As professional Airbnb hosts, we strive to provide a seamless, personal experience that helps create valuable travel memories while protecting your investment.

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our story

A Letter From Eric

We have a knowledgeable and dedicated team on hand every step of the way, providing a high-quality, efficient service that gives our guests more time to relax and explore.

For those listing their properties with us, you can rest assured that our team is working hard to take the hassle out of short-term rental management while consistently boosting your return on investment (ROI).

For both property owners and guests, our work is more than just delivering a service; it’s about building genuine relationships. This commitment allows us to provide a bespoke experience that’s truly human-to-human, rather than just business-to-client.

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The faces behind Stayhub

Meet Our Team

eric
Managing Director Eric Hammond
rod
Group General Manager Rod Penna
fiona
Group Marketing Manager Fiona Stanton
rashika
Senior finance contractor Rashika Rabichand
endrit
Maintenance Business Development Manager Endrit Jonuzi
willy
Maintenance Technician and operations assistance Willy Erlemann
sam
Business Development Manager Sam Mason
sarah
Business Development Manager Sarah Harrison Heaney
michelle
Operations Planner and Analyst Michelle Leung
hariel
Graphic Designer Hariel Dex Corpuz
faisal
Listing Administrator Faisal Haroon
stan
Property Manager Stanley Li
alex
After Hours Guest Services & Property Operations Supervisor Alex Churilov
miron
After Hours Guest Services & Property Operations Supervisor Miron Lukov
sophia
Property Onboarding Specialist Sophia Swift
beth.jpg
Property Onboarding Coordinator Beth Ravago
anita.jpg
STAR (Stayhub Trusted Area Representative) Anita Callaghan
senor.jpg
STAR (Stayhub Trusted Area Representative) Senor Joseph
katherine
GROUP FINANCE MANAGER Katherine Zhang
staff

the growth of stayhub

Our History

2008

2008

  • Stayhub Begins

Managing Director Eric Hammond begins hosting via Couchsurfing, sparking a decade of hands-on experience in the shared economy and building the hospitality foundations that led to the founding of Stayhub in 2017.

Stayhub Begins
We Expand
2020

2020

  • We Expand

Stayhub expands to a dedicated team of four and establishes its first headquarters in the Auckland CBD, solidifying its presence as a premier local management firm.

2021

2021

  • Market Leaders

A rapid portfolio doubling drives significant team expansion and a move into a larger, high-capacity office to support our growing community of owners.

Market Leaders
The Future of Stayhub
2026

2026

  • The Future of Stayhub

As a market leader in Auckland, Stayhub is now scaling across New Zealand. Operating from our flagship hub in Grafton, our expanding team continues to set the benchmark for short-term rental excellence nationwide.

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Frequently Asked Questions

On average, our properties earn significantly higher returns than traditional long-term rentals; sometimes nearly double during peak seasons. By using data-driven pricing and multi-channel marketing, we achieve a higher nightly rate that is 19.5% higher than the wider market.
We manage a diverse range of short-term rental properties, including city centre apartments, suburban townhouses, family holiday homes, and luxury villas. From compact one-bedroom studios in the CBD to expansive five-bedroom estates on the city fringe, our portfolio is designed to meet the needs of every traveller. We specialise in identifying the unique selling points of each property type, whether that is a beachfront location with a spa or a modern townhouse near the airport.
Yes, your property needs to be fully furnished to a high standard to succeed in the short-term rental market. We specialise in helping owners transition from empty spaces to guest-ready homes that stand out. If you are starting from scratch, our team can help source high-quality furnishings and decor that balances durability with style. We also provide a comprehensive furnishing guide available for our partners. This guide outlines everything from essential kitchenware to the artwork required to meet guest expectations.
While we established our roots as Auckland specialists, we are actively branching out into other key New Zealand regions to meet growing demand. We now offer our full suite of professional management services in Tauranga, Taupo, Rotorua, and the Rodney region, including Matakana and its surrounding coastal hubs. Our expansion into these areas allows holiday home owners to benefit from our data-driven pricing and premium hospitality standards while ensuring their properties are managed by a team with local knowledge. Whether you own a city apartment or a beachfront retreat in the Matakana region, we provide the same high-touch service and “Seen-By-Us” guarantee that made us Auckland’s preferred choice.
We manage homes instead of units. As an Auckland-local team, we provide a bespoke property management experience that global platforms cannot match. Our team visits every property personally because we never list a home we have not inspected ourselves. You get a dedicated local contact, and owners speak with real people in Auckland rather than a remote call centre. We are also a trusted partner of Homes & Villas by Marriott International. This gives your property exclusive exposure to high-value global travellers that other management companies simply cannot reach.

We prioritise fast and professional communication to ensure every guest has a seamless experience. Our dedicated guest services team is on hand from 8am to 1pm daily to handle inquiries, manage check-in logistics, and provide local recommendations. Beyond these hours, we maintain 24/7 support for urgent matters and emergencies to ensure your property and your guests are never left without a point of contact. By providing detailed digital house manuals and proactive messaging, we anticipate guests’ needs before they arise. This high-touch approach allows us to secure consistent 5-star reviews while taking the daily management of messages entirely off your plate.

We provide a streamlined solution for repairs through our unique partnership with Porter Property Services. Unlike other companies that rely on expensive third-party contractors, Porter Property Services is part of our company and provides in-house expertise dedicated to our managed homes. This exclusive relationship enables us to respond faster and more cost-effectively than our competitors. To ensure your investment stays in top condition, we also offer specialised maintenance packages that cover everything from routine checks to emergency repairs. This proactive approach prevents small issues from becoming guest complaints and protects the long term value of your property.
Absolutely. One of the greatest benefits of short-term renting is the flexibility to enjoy your own property whenever you choose. To facilitate an owner booking, simply email us to place a request with Stayhub at least 3 days in advance. We handle the professional cleaning and preparation so the home is always maintained to our 5-star standards for your arrival and for the guests who follow. This allows you to generate a significant return on investment without losing the ability to use your property as a personal retreat.

TESTIMONIALS

Hear From Our Owners

Lily
Stayhub are a godsend! They don’t just look after my properties, they make sure my booking calendars are always full; something my previous manager could never achieve. I can now relax knowing my investments are working for me.
Steve
Stayhub manage our apartment in Auckland that we rent out when I'm not using it for work. They do a fantastic job of managing guests and keep the apartment immaculately clean and tidy. They offer a very personalised service, which really works for us as our apartment is not available full-time. I would highly recommend Stay Hub to manage your property.
Howard
As a first-time short-term accommodation owner, I was looking for a company that could take care of my property and all of the responsibilities. I will say Stayhub have performed above my expectations. From cleaning to booking to host management, they have a very well-oiled machine. Take note, it takes a few weeks to grow bookings and reviews. Highly recommended.
Neville
I have only just listed my apartment with Stayhub, and I am impressed with the way that everything was handled. I am also deeply impressed with Stayhub obtaining 23 days over 4 customers. Keep up the good work
MG
The team at The Stay Hub are fantastic, and I can highly recommend them. Stanley has been an absolute pleasure to work with. He is so proactive with any query or concern I may have, and is a great communicator, which I really appreciate. If you are looking for a professional short-term accommodation management company to look after your property, Stayhub is the way to go.
Sheryl
Enjoy working with Stayhub; they are really professional to deal with, and it's been a "set and forget" experience. Thanks to Stayhub for presenting our property to such a high standard of cleanliness.
Jonathan
Stayhub are great to deal with, they have a fantastic team who are professional and super-responsive, thanks for the support guys
Arun
"Stayhub" are excellent custodians of our property, and their management cannot be faulted. We are in safe hands.
Janice
THANK YOU STAYHUB - YOU ARE THE BEST From the moment they answered the telephone, I knew that Stayhub was the company that I wanted to list my apartment with for short-term stays. Stayhub have been amazing, so professional and efficient from the first clean and set up to the last. Nothing was ever too much trouble, and if there was a problem, it was dealt with immediately. If you are looking for a company that cares and takes all your worries away,y then this is it. Thank you, Stayhub. I am more than impressed with you and your guests.

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