Airbnb Guest Services

Digital Concierge

At Stayhub, we believe that the guest journey shouldn’t end once the keys are collected. Our digital concierge system acts as a virtual 24/7 personal assistant for every traveller staying in your home. By replacing outdated paper binders with a sleek, mobile-first interface, we provide guests with instant access to everything they need from the Wi-Fi password to curated local “insider” tips.

Airbnb Guest Services

5-Star Hospitality

Our digital concierge does more than just provide information; it creates a curated experience for your guests. Through our Integrated Digital Guidebooks, we provide recommendations for the best local coffee, hidden trails, and top-rated restaurants, plus a discount code for local attractions and activities.

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What’s Included

	Standard Service	Extras/ One Offs
Mobile-First Digital Guidebook
Wi-Fi details
Local Recommendations
Automated Early Check-in Upsells
Mid-Stay Professional Cleaning
Automated Late Check-out Upsells

Our Platforms

While Airbnb is one of the largest platforms for short-term rentals, our extensive marketing reach means your property is promoted across major global booking platforms, ensuring maximum exposure. This means more enquiries, more bookings and better performance.

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Frequently Asked Questions

Do guests have to download an app to use the concierge?

No. Our system is entirely web-based and mobile-optimised. Guests scan a QR code inside the property to ensure 100% accessibility without the friction of an app store download.

Can guests purchase property upgrades through this system?

Yes. We integrate a revenue-driving “Upsell” feature directly into our online check-in and concierge system. Before they even arrive, guests can purchase early check-in or late check-out. During their stay, they can use the portal to request a professional mid-stay clean. This not only enhances the guest experience but also provides you with additional passive income that offsets your operational costs.

Can I customise the recommendations in the guidebook?

Absolutely. While we provide a high-quality baseline of local “best-of” lists, we love incorporating your personal favourites. If you have a specific local cafe or a secret spot you want your guests to know about, we can build those into our recommendations for that area.

How does the "Book Again" feature benefit me?

This is a key part of our loyalty strategy. By giving guests an easy way to re-book your property directly through the Digital Concierge, we help build a base of repeat travellers. This reduces your reliance on platform fees over time and ensures your property is the first choice for guests returning to Auckland, Matakana, Taupo, Tauranga, or Rotorua.

TESTIMONIALS

Hear From Our Owners

Stayhub are a godsend! They don’t just look after my properties, they make sure my booking calendars are always full; something my previous manager could never achieve. I can now relax knowing my investments are working for me.

Stayhub manage our apartment in Auckland that we rent out when I'm not using it for work. They do a fantastic job of managing guests and keep the apartment immaculately clean and tidy. They offer a very personalised service, which really works for us as our apartment is not available full-time. I would highly recommend Stay Hub to manage your property.

As a first-time short-term accommodation owner, I was looking for a company that could take care of my property and all of the responsibilities. I will say Stayhub have performed above my expectations. From cleaning to booking to host management, they have a very well-oiled machine. Take note, it takes a few weeks to grow bookings and reviews. Highly recommended.

I have only just listed my apartment with Stayhub, and I am impressed with the way that everything was handled. I am also deeply impressed with Stayhub obtaining 23 days over 4 customers. Keep up the good work

The team at The Stay Hub are fantastic, and I can highly recommend them. Stanley has been an absolute pleasure to work with. He is so proactive with any query or concern I may have, and is a great communicator, which I really appreciate. If you are looking for a professional short-term accommodation management company to look after your property, Stayhub is the way to go.

Enjoy working with Stayhub; they are really professional to deal with, and it's been a "set and forget" experience. Thanks to Stayhub for presenting our property to such a high standard of cleanliness.

Stayhub are great to deal with, they have a fantastic team who are professional and super-responsive, thanks for the support guys

"Stayhub" are excellent custodians of our property, and their management cannot be faulted. We are in safe hands.

THANK YOU STAYHUB - YOU ARE THE BEST From the moment they answered the telephone, I knew that Stayhub was the company that I wanted to list my apartment with for short-term stays. Stayhub have been amazing, so professional and efficient from the first clean and set up to the last. Nothing was ever too much trouble, and if there was a problem, it was dealt with immediately. If you are looking for a company that cares and takes all your worries away,y then this is it. Thank you, Stayhub. I am more than impressed with you and your guests.

Custom Rental Estimate

Find Out What Your Property is Worth

Curious about your property’s earning potential? Request a free rental estimate today to see how our expert management and digital concierge services can maximise your returns.

Stayhub Advantage

Airbnb Management Services

Our Location

Property Owners

Digital Concierge

5-Star Hospitality

What’s Included

Our Platforms

Frequently Asked Questions

Hear From Our Owners

Find Out What Your Property is Worth

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